We ship with UPS and USPS. Most order ship pre-paid but if you'd like to bill your UPS shipping account we just need a note at checkout.
Shipments are packaged with care. But sometimes things happen that our out of our control! If you have an issue with your delivery please contact us. You can send an email to support@snagcustoms.com or hit the chat button on the website. The sooner that we know about an issue the faster we can resolve it!